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Client Testimony
David Burnip, Chief Executive Forest
Heath District Council, Chairman Suffolk Chief Executive's Group "Bridge undertook a very
successful facilitation exercise with the Suffolk Chief Executives Group (involving
all 8 Local Authorities in Suffolk) to assist in clarifying a joint vision
for customer access across the County. As well as being very efficiently
run, the process has resulted in some very positive outcomes which have
enabled us to move our customer access agenda forward. We have also begun
to develop that work further with the benefit of continuing input from
Bridge.
Cheryl Brewer, UnumProvident Customer
Solutions Director,
"Bridge quickly developed the structure we needed to secure strategic partners
as a vital element of our work to develop our core market. They gained the buy in of our senior
stakeholders and board through the practical and honest nature of their
support and challenge, coupled with the ideas they bring to the table and
refreshing working style; we would not hesitate to work with them
again”
David Fannin,
Assistant Chief Executive, South Holland District
Council, "South Holland District Council is stepping up its whole
approach to strategic partnership development to maintain the edge that got
us Beacon Council status for supporting the rural economy. The Bridge Partnership Framework will
become the standard evaluation and development tool that will underpin
this; We have found the Framework to be a simple and very effective tool
for developing partnership working.
The model breaks partnership working down to its most essential
components in a way that is easy to grasp, but what impress me most is how
good a diagnostic tool it is. When
we tested it on one of our partnership groups, the diagnosis was spot
on. It is clearly well thought
through”.
Frank Wilson,
RAC Roadside Commercial Director, "We needed to gain well founded and importantly
objective information in order to take a number of key decisions concerning
our partnering activity. Bridge
delivered the evidence and recommendations upon which to base our future
direction and the style of support necessary to ensure our people bought
into our planned development”.
Hugh Barton, HP
Strategic Alliance Managing Director: "We knew that to succeed we
needed to make a step change in our approach to and work with our
partner. Bridge brought the
specialist understanding and the insight concerning our team that helped us
to build our capabilities and start the change process. Our decision to work with Bridge in this
challenging and exciting relationship proved well founded”
Peter Moore,
Lincolnshire County Council, County
Treasurer “The involvement of Bridge has
driven significant value for our strategic service delivery partnership
with HBS. This is particularly important in terms of a partnership which is
now 5 years old but which we are keen to develop and improve further. Their
objectivity, inclusive approach and use of benchmarks to baseline
performance has assured that we and HBS are able to take confident steps
towards securing the improved value we both seek, for the users of council
services"
Corinne Stewart,
Crawley Borough Council, Economic Development Office "Bridge added considerable
value to our procurement. I have no hesitation in recommending them to
other councils or authorities considering a partnership for the delivery of
services. The procurement process secured a new partner with whom we have a
relationship that meets all expectations, delivering valuable services to
our community"
Vicky Neale,
IDeA "Bridge
worked with Chief Executives of multiple authorities delivering rapid and
tangible outcomes upon which it has been possible to progress discussions
about shared services and patnerships in customer service"
Roland
Waterhouse, Benchmarking Manager, SOCITM "Bridge have participated in SOCITM
benchmarking events where their specialist knowledge of what it takes to
make partnerships work have added considerable value to SOCITM
members”
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